Who are we?
Williamtown Sand Syndicate Pty Limited ACN 606 820 875 trading as Newcastle Sand (Newcastle Sand) is committed to safeguarding the privacy of your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act) including the Australian Privacy Principles in relation to personal information.
This Policy outlines how we collect, use, disclose, store, secure and dispose of your personal information.
Throughout this Policy we refer to your personal information, which includes information that identifies you. Examples of personal information we may collect include: names, addresses, contact details, employment and income details and credit-related personal information.
Newcastle Sand provides products to customers on credit from time to time so we may collect credit-related information permitted by the Act. For example, we may collect your date of birth, driver’s licence number and details of your current or previous credit arrangements.
Collection and use of personal information
This policy applies to our personal information handling practices generally as well as any personal information we may collect by telephone, email, credit application form, via our website (www.newcastlesand.com.au) (Website) or from third parties.
We only collect personal information that is necessary for the proper conduct of our business. For example, we may collect your contact details for our records and your income and employment details to assess your credit eligibility.
Where reasonable and practicable to do so, we will collect your personal information directly from you. However, in some circumstances we may seek and be provided with information by third parties including trade referees and other credit
providers. In these circumstances we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
When we collect your personal information we will, where appropriate and practicable, explain to you why we are collecting the information and how we plan to use it.
Disclosure to third parties
We may disclose your personal information to another organisation or individual in certain circumstances. These include:
- with your consent;
- to any referees or nominated credit providers;
- your representatives;
- government and regulatory authorities;
- related or associated entities of Newcastle Sand; or
- where required or authorised by law.
We currently maintain your data within Australia however, we may choose to store your personal information in the cloud or on other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your personal information may be held.
Newcastle Sand will not knowingly transfer personal information to an overseas recipient unless we have your consent, or we are required to do so by law.
We take reasonable steps to protect all of the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
Once an individual’s information is no longer needed, Newcastle Sand will take reasonable steps to destroy or de-identify it.
If you wish to access any personal information we hold about you, please contact us using the details below.
In order to protect your personal information, Newcastle Sand may require identification from you before releasing the requested information.
We may charge a reasonable administrative fee for providing a copy of your personal information.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.
Links to other websites
Newcastle Sand takes no responsibility for the privacy practices of other websites that are linked to our Website and you should check their websites for their respective privacy policies.
Changes to this Policy
This policy may be updated or changed from time to time and any changes will be published on our Website.
Complaints and enquiries
If you wish to make a complaint or have a privacy related query, please contact our Privacy Officer on the details below. We will endeavour to resolve your complaint promptly.
The Privacy Officer
Address: 398 Cabbage Tree Road, Williamtown NSW 2318
Phone: 0429 875 355